Tell us what happened and, if it helps, which iPhone and iOS version you are on. If it is about a purchase, the App Store receipt makes it much faster to sort out.
Use even light with no hard shadow across the palm, hold the hand flat and steady, and fill most of the frame. If the app says it could not find a palm, that is the analysis being honest rather than guessing. Retakes are always free and a failed scan never costs you anything.
Drag a handle onto the crease you can see. The free map includes the handles needed to make a basic correction; Studio Pro exposes every control point for finer edits. There is no limit on changes before you save, and a line you cannot see can be switched off.
Open the Studio Pro screen and choose Restore Purchases. PalmMuse checks for an active one-time purchase on the same Apple Account. If it remains locked, email us with the App Store receipt.
Purchases go through Apple, so refunds are requested from Apple at reportaproblem.apple.com. If purchase restoration fails or a Pro tool remains locked, email us and we will investigate it.
Deleting PalmMuse removes the Palm Maps stored on that device. The photo sent for tracing is deleted from our server within 24 hours. See the privacy policy for the full detail.
No. PalmMuse records visible crease shape and position. It does not draw conclusions about you or tell you what will happen, and it is not medical, psychological, financial, or legal advice.