Tell us what happened and, if it helps, which iPhone and iOS version you are on. If it is about a purchase, the App Store receipt makes it much faster to sort out.
Use even light with no hard shadow across the palm, hold the hand flat and steady, and fill most of the frame. If the app says it could not find a palm, that is the analysis being honest rather than guessing. Retakes are always free and a failed scan never costs you anything.
Tap Adjust lines before you continue. You can drag a line back onto the crease you can see, or mark it as not clearly visible. The reading is then written from what you confirmed.
A purchased reading stays available for a year. Open the app and use Restore from Apple Account. PalmMuse checks Apple's signed transaction history and reopens the reading each purchase originally unlocked. If it still does not appear, email us with your receipt and we will investigate it manually.
Purchases go through Apple, so refunds are requested from Apple at reportaproblem.apple.com. If a reading failed to generate or arrived broken, email us anyway — we will help you get it resolved and, where we can, fix the reading itself.
Every stored reading can be deleted from inside the app. Your palm photo is already gone: it is deleted within 24 hours of analysis, usually within seconds. If you would rather we do it, email us and we will remove anything tied to the reading you name. See the privacy policy for the full detail.
No. PalmMuse describes patterns and tendencies in the language of traditional palmistry, for reflection and entertainment. It does not predict events, and it is not medical, psychological, financial, or legal advice. If you are going through something serious, please talk to a professional.